Hooplytics Support
Welcome to the Hooplytics help center. Here you can find answers to common questions and learn how to contact us if you need more help.
Contact
Need assistance? Email us at filip.piatek2005@gmail.com. We normally respond within 48 business hours.
When contacting us, please include the email address associated with your account, your device model, operating system version, and a short description of the issue. Never send us your password.
Frequently Asked Questions
How does voice mode work?
Voice mode lets you record shot results without touching your phone. Speech recognition runs entirely offline on your device using the Vosk engine, so your audio is not sent to a server and an internet connection is not required during recognition.
Which voice commands can I use?
In English, say make after a made shot and miss after a missed shot. In Polish, use trafione and pudło. Speak clearly after each attempt and check that the app has microphone permission.
Can I use Bluetooth headphones?
Yes. Voice mode supports compatible Bluetooth headsets and earbuds with a microphone. Connect them in your device settings before starting a session and make sure they are selected as the active audio input.
Is automatic video shot detection available?
Not yet. Video mode, which will use the camera to detect shot attempts automatically, is still in development and is not currently functional. We are not announcing a release date at this time.
How can I create an account or sign in?
You can create an account with an email address or sign in with Google or Apple. Use the same sign-in method on each device to access the correct account and synchronized data.
How do I delete my account?
In the app, open Profile → Delete Account and confirm your choice. This permanently deletes the account and its associated data from our server. Account deletion cannot be undone.
How do I manage or cancel Hooplytics Pro?
Manage recurring Hooplytics Pro subscriptions in the subscription settings of the Apple Account or Google Play account used for the purchase. Subscriptions cannot be canceled directly inside Hooplytics. Deleting your Hooplytics account does not automatically cancel a store subscription.
How can I report a problem?
Open Profile in the app and use the bug report form, or email us directly. Please describe what happened, what you expected, and the steps that reproduce the issue.
Report a Bug
The fastest way to report a bug is through the form in Profile inside Hooplytics. You can also email filip.piatek2005@gmail.com with the subject “Hooplytics bug report.” Include your device model, operating system and app versions, the steps leading to the problem, and a screenshot or screen recording if available. Do not include your password or payment details.